Pet Care Front Desk Coordinator; Evenings​/Weekends

North Mecklenburg Animal Hospital is seeking a full-time Patient Care Coordinator (PCC) to join our team in Cornelius, NC.

Located beside Lake Norman, our hospital is about a 20-minute drive from uptown Charlotte and within easy reach of the Blue Ridge Parkway and Carolina coast.

We’re looking for a friendly, positive, and dependable team member who enjoys helping people and providing excellent customer service. As a PCC, you’ll be one of the first points of contact for our clients and their pets, helping create a welcoming and organized experience from check-in through check-out.

Veterinary experience is a plus, but we’re also interested in candidates with strong customer service, communication, and administrative experience who are excited to learn.

What you’ll do

• Welcome clients and patients and provide friendly, professional customer service
• Check clients and patients in and out of the hospital
• Schedule appointments and assist clients with questions about services
• Answer and manage a multi-line phone system
• Communicate with clients by phone, email, and text
• Process payments and maintain accurate client and patient information
• Handle incoming and outgoing mail and other administrative tasks
• Monitor the client waiting area and help maintain a clean, welcoming environment
• Communicate client needs and concerns to the appropriate team members
• Escalate more complex questions or concerns to senior staff when needed
• Help maintain an organized workflow and positive client experience
• Remain calm, professional, and compassionate in stressful situations
• Work collaboratively with the veterinary team to support excellent patient and client care

What we’re looking for

• Excellent customer service and communication skills
• Friendly, positive, and professional demeanor
• Strong attention to detail and organizational skills
• Ability to multitask in a busy veterinary hospital environment
• Comfortable using computers and learning new software
• Ability to communicate effectively with clients and coworkers
• Dependable team player who enjoys working collaboratively
• Previous veterinary or animal hospital experience is a plus
• Previous customer service, receptionist, administrative, or healthcare experience is welcome
• Evening and weekend availability is required

Benefits for full-time employees

• Medical, dental, and vision insurance
• 401(k)
• Health Savings Account (HSA)
• Paid time off

Our team and culture

At North Mecklenburg Animal Hospital, we value a collaborative, connected team environment where people support one another and continue learning together.

Our team enjoys opportunities to connect, learn, and celebrate outside of the day-to-day work, including:

• Monthly staff meetings with catered food and time to connect, share updates, and discuss what’s happening within the hospital
• Regular in-house continuing education (CE) opportunities
• 2–3 team events each year held off-site
• Annual holiday celebration
• Team-organized activities and opportunities to connect outside of work, including a staff book club and group activities
• An open environment where team members are encouraged to share knowledge, ask questions, and support one another

We’re looking for someone who wants to be part of a close-knit, collaborative team of like-minded caregivers who take pride in supporting their clients, patients, and one another.

Learn more about North Mecklenburg Animal Hospital:

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to…