Technical Support Manager - Benelux Region

Technical Support Manager - Benelux Region

BREDA, NOORD BRABANT, Netherlands (Hybrid)

The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Support Manager to deliver the desired customer service experience. The goal is to drive the team's success that improves customer satisfaction, maximises customer retention, and increases profitability.

JOB DUTIES:

• Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
• Manage day to day activities and generate clear and accurate reporting data from an expansive range of tools, such as Salesforce and NiCE.
• Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Review daily priorities and take appropriate action to ensure results are achieved

YOU MUST HAVE:

• Technical experience in electronics industry, preferably Fire or Security.
• Fluency in Dutch and English

WE VALUE:

• Fluency in French
• Excellent interpersonal, verbal, and written communication skills

Ability to work on own initiative

• Willingness to undertake further training to keep up with the changing market

WHAT IS IN FOR YOU:

• Attractive salary conditions
• company vehicle
• Hybrid work model allowing you to work 2 days per week from home.
• Opportunity to work independently within a varied area of responsibility
• Opportunity to work for a global business
• Pension plan

Fisc free benefits

• Job Identification 18248
• Job Category Technical Support
• Posting Date 04/22/2026, 09:25 AM
• Job Schedule Full time
• Business ADI Global Distribution
• Hiring Salary Range At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision.

Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.