Onsite IT Support Senior Associate; NDL

Desktop Support Analyst – Breda

A Desktop Support Analyst located at the client site in Breda provides hands‑on technical support to end users, ensuring the smooth operation of workplace IT systems and services. The role focuses on delivering high‑quality, customer‑centric support across hardware, software, networking, and workplace technologies within a fast‑paced business environment.

• Diagnose and resolve software and hardware incidents, including operating systems and a range of software applications.
• Assist all users with logged IT incidents and provide troubleshooting support.
• Analyse issues, implement temporary or permanent fixes, and restore service to customers as promptly as possible; escalating incidents to other support teams when necessary.
• Accurately record, update, and document requests using the IT service desk system.
• Install and configure new IT equipment and upgrade software and hardware across different types.
• Resolve incidents with printers, copiers, and scanners.
• Maintain a first‑class level of customer service and treat all customers efficiently and appropriately.
• Communicate clearly with technical and non‑technical colleagues at all levels of the organization.
• Work as part of an IT Support Team and manage changing priorities.
• Create, maintain, and publish relevant support documentation to enable staff self‑sufficiency.
• Ensure client assets are updated in the Hardware asset management database and keep IT stockrooms tidy, managing asset disposals and the return of lease devices to the lessor on a monthly basis.
• Participate in infrastructure smart‑hand activities during working hours and provide out‑of‑hours support when required, including after business hours and weekends.
• Work within relevant legislation, policies, and procedures and actively support equality and diversity policies.
• Attend training courses as identified for appropriate development.

• Good working knowledge of Windows 10/11 and troubleshooting.
• Experience with an ITSM tool (e.g., Service Now) to update tickets on a daily basis.
• Microsoft Active Directory knowledge and usage.
• Basic TCP/IP networking protocols.
• Setup of wireless handheld devices such as Apple iOS iPhone / iPad.
• Ability to coordinate activities with Help Desk, Network Services, or other IS groups.
• Working proficiency in both Dutch and English (mandatory).

Comprehensive, locally competitive benefits package.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.