Regional IT Operations Consultant; Infra

Responsibilities

• Own and coordinate infrastructure-related incidents and ensure timely resolution within agreed service levels.
• Perform root cause analysis and drive problem management activities to prevent recurring issues.
• Support and coordinate major incident response and escalations.
• Implement infrastructure changes and support release and deployment activities.
• Monitor service availability, performance, and capacity, and proactively address risks.
• Maintain and improve asset and configuration management processes.
• Contribute to knowledge sharing and continuous improvement across the Digital & Technology organization.
• Collaborate with regional and global Digital & Technology teams to ensure stable and efficient infrastructure services.

• Degree in Computer Science, Information Technology or a related field.
• 7+ years of experience in IT infrastructure operations, infrastructure reliability, maintenance and operational support environments.
• Strong analytical and troubleshooting skills.
• Experience working in an international and geographically distributed environment.
• A proactive mindset with a focus on service quality, operational excellence and continuous improvement.