Network Technician

Website Sync Global Telecom, LLC./Crossbeam

Our goal is to ensure outstanding telecommunications services.

Location:

Bremen, GA on-site and at customer premises.

Expected weekly hours: 40 hr/wk.

Contract type:
Full Time.

Compensation: $20.00+/hr.

Key aspects:
Varied environments. Customer facing both in person and over the phone. Dealing with either Business or Residential customization and at times both. Providing installs and support through project tasks. Cabling, access points, working with circuits. Ladder climbing, possibly 15 to 18 ft. Physically crawling through attics, crawlspaces. Dealing with structural integrity of businesses and homes. Tool efficiency such as power tools.

Please note, this isn’t your typical computer science position where you’ll primarily be working at a computer.

We make telecommunications easy for our customers by deploying superior technology, by providing always-accessible technical expertise, and through our relationships first approach to customer care.

Employee will perform their job in a manner which demonstrates the core value commitments of this company:

• Always honors relationships first
• Communicates honestly, clearly, and timely.
• Follows through on responsibilities

The ‘Network Technician I’ for our Crossbeam division is a position that is responsible for installations, as well as identifying, troubleshooting, and resolving a wide range of network related problems effectively. In addition, this position requires the ability to listen and communicate information to customers and vendors at all levels of skill, deliver customer support both in-person and over the phone in a professional manner, train peers, work independently and as a member of a team, and maintain cooperative work relationships.

There are additional responsibilities assigned to individuals in this position based on employee interest, skill level, and needs of Sync Global/Crossbeam to establish redundant expertise roles.

• Installation and testing of network equipment and circuits.
• Troubleshoot and resolve network problems (Level I)
• Customer Support (Phone and in-person)
• Keep supervisor updated on major areas of responsibility
• Facility maintenance – Perform assigned duties for building and property maintenance (i.e. roof, batteries, AC and DC breaker checks, generators, UPS)
• Equipment maintenance – Perform assigned duties pertaining to network equipment preventive maintenance.
• Train Peers when needed
• Perform Project assigned tasks, with good communication with Project Manager
• Complete projects in timely manner
• Proactively identify negative network conditions when possible and communicate to supervisor
• Maintain knowledge on current and new applicable technologies
• Maintain cooperative work relationships
• Perform special assignments when needed

Candidate/incumbents must meet the minimum qualifications as detailed below or have a combination of education and/or experience deemed equivalent by management.

• High School Diploma required, with an Associate Degree or related Network certifications preferred. Knowledge should include the ability to troubleshoot basic layer 3 problems.
• Successful completion of Crossbeam’s training applicable to this position.

• In addition to education requirements, at least two years’ experience installing, troubleshooting, and repairing data and telecommunication networks is preferred.

• Ability to install services consistent with company expectations.
• Ability to identify, troubleshoot, and resolve a wide range of complex data and telephony network related problems effectively.
• General understanding of principles and practices of networking…