Staffing Coordinator, Administrative​/Clerical

Job Title: Staffing Coordinator

Location: Bellingham, WA 98225

Schedule: Full-time;
Monday-Friday, with occasional overtime and schedule flexibility based on client and staffing needs

Join Serengeti Care. Serengeti Care is seeking a compassionate, organized, and solutions-focused Staffing Coordinator to join our Bellingham team. In this essential role, you will help ensure clients receive reliable, high-quality care by connecting them with the right caregivers at the right time. If you enjoy building relationships, solving scheduling challenges, supporting caregivers, and making a meaningful difference in your community, we would love to hear from you.

As a Staffing Coordinator, you will play a central role in maintaining continuity of care and supporting the daily operations of our home-care services.

• Coordinate caregiver schedules based on client care plans, caregiver availability, qualifications, preferences, and client needs.
• Communicate clearly and respectfully with caregivers regarding assignments, client expectations, special care instructions, and schedule changes.
• Use our scheduling system to monitor coverage, identify gaps, resolve conflicts, balance workloads, and support timely service delivery.
• Respond calmly and effectively to last-minute callouts, schedule changes, emergencies, and coverage needs.
• Maintain accurate scheduling documentation, reports, client requests, and caregiver-related records.
• Partner with the Branch Manager on caregiver hiring, onboarding, profile setup, required credentials, training coordination, and peer engagement.
• Support payroll administration by processing missed punches that are submitted in writing by caregivers.
• Serve as backup support for Client Care Coordinators and caregivers during absences or urgent situations, including assistance with new client intakes, assessments, and care planning.
• Assist with general office and administrative responsibilities as needed.
• Participate in team meetings, in-service education, workshops, and ongoing professional development.
• Identify opportunities to improve scheduling processes, office operations, caregiver coordination, and the client experience.

The ideal candidate is dependable, compassionate, detail-oriented, and comfortable working in a fast-paced environment where priorities can change quickly.

• Strong scheduling, organization, multitasking, and problem-solving skills.
• Excellent communication skills, including the ability to communicate professionally with caregivers, clients, families, and team members from diverse backgrounds.
• A calm, empathetic approach to resolving conflicts and handling urgent staffing needs.
• The ability to prioritize tasks, meet deadlines, and maintain accuracy under pressure.
• Confidence learning and using scheduling platforms, office technology, and Microsoft Office applications.
• A commitment to Serengeti Care's mission, vision, values, and client-centered approach to care.

• High school diploma or equivalent required.
• Associate degree in office administration or a related field preferred.
• Current Home Care Aide (HCA) or Certified Nursing Assistant (CNA) credential required.
• At least two years of staffing, scheduling, home care, healthcare, or related coordination experience required.
• Intermediate written and verbal English communication skills.
• Strong practical reasoning, basic mathematical skills, and ability to interpret written, verbal, diagrammatic, and scheduling instructions.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, One Note, One Drive, and SharePoint.
• Ability to learn and effectively use automated scheduling and office systems.

This position is based in a busy…