Crisis Care Team Assistant

Care Team Assistant – Mobile Crisis Outreach Team (MCOT)

Kitsap Mental Health Services (KMHS) is seeking a Care Team Assistant to support the Mobile Crisis Outreach Team (MCOT). In this role, you will help coordinate communication, manage reports and documentation, and support daily operations that allow crisis clinicians to respond effectively in the community. This position plays an essential part in maintaining organization, timely communication, and accurate recordkeeping in a fast-paced environment.

If you are organized, responsive, and comfortable supporting a team serving individuals in the community, we encourage you to apply.

Primary Responsibilities:

• Receive and triage phone calls, take messages, and route them appropriately while ensuring prompt and courteous communication.
• Assist MCOT staff in gathering information related to crisis calls and accessing relevant information in the Electronic Health Record (EHR).
• Track team locations and estimated arrival times to ensure communication with staff in the field.
• Prepare, edit, and distribute correspondence, forms, and reports accurately and professionally.
• Maintain organized and accurate program files, records, and logs.
• Compile and distribute daily and weekly statistical reports as requested by MCOT leadership.
• Submit documentation to Records to maintain the EHR system as needed.
• Maintain knowledge of MCOT forms and ensure proper completion and filing.
• Update and maintain form databases, policy manuals, and training materials.
• Maintain adequate office supplies and process requisition requests.
• Assist with staff scheduling, PTO tracking, and timecard editing as requested by leadership.
• Support team meetings by preparing agendas and recording minutes.
• Monitor and assign Sheena's Law police reports, distribute appropriately, and upload to Records.
• Coordinate with other departments to support client needs and team operations.
• Maintain orderly work areas and submit work orders for facility or IT needs.
• Follow HIPAA standards and agency confidentiality policies, completing required training and refreshers.

Minimum Qualifications:

• EDUCATION:
  
  High School Diploma or GED
• EXPERIENCE:
  
  Entry level (no prior related work experience)
• LICENSE:
  Agency Affiliated Counselor Registration.

Preferred Qualifications:

• EXPERIENCE:
  
  Experienced (minimum 2 years of job-related experience)
• Familiarity or experience in behavioral health services.
• Expertise in Microsoft Suite including competency in producing reports in Excel. Experience using an Electronic Medical Record (EMR).

Performance Requirements:

KNOWLEDGE:

• Maintain basic knowledge of medical records, IS, and agency procedures and forms to answer staff questions and facilitate problem-solving.

SKILLS:

• Skill in establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
• Strong communication skills are required.
• Strong organizational skills are required to prioritize a variety of work assignments.
• Communication ‑ Communicates clearly and concisely.
• Computer skills - Proficient in Word, Excel, and PowerPoint, and other Microsoft Office environments.

ABILITIES:

• Demonstrated ability to work in stressful situations (i.e., clients in crisis, numerous telephone calls).
• Demonstrated ability to work independently and as a team member.
• The ability to operate a personal computer, fax machine, printer, and copier proficiently.

Equipment Operated:
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment :
Office. Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements :
While performing the job duties, the employee must walk, sit, use hands and fingers, reach with arms, talk, and listen. Peripheral vision is also required for this position.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.