Quality Improvement Director

Quality Improvement Director

Full-Time, On-Site in Bremerton, WA

Exempt (Salaried): $ - $ per year

Benefits at a Glance

• Comprehensive Coverage:
  Health, Dental & Vision
• Generous PTO:
  Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2
  
  Morrow Health)
• Collaborative, Supportive Team Environment

Kitsap Mental Health Services (KMHS) is seeking a Quality Improvement Director to lead the agency's quality improvement program and accreditation readiness efforts. This position helps ensure clinical and operational practices meet regulatory expectations and support high-quality care. This role uses data to identify improvement opportunities and guide organizational decision-making. If you're committed to improving systems that support quality care and organizational accountability, we welcome your application.

• Provide leadership and support in establishing and directing the Quality Improvement Program consistent with all regulatory requirements.
• Develop and execute a comprehensive quality strategy that advances clinical excellence, client safety, recovery-oriented care, health equity, population health, and measurable outcomes.
• Lead the evaluation of care-delivery models and collaborate with clinical and operations teams to identify opportunities, implement evidence-based improvements, and sustain high-quality services across the organization.
• Lead the development of key performance indicators, outcomes measures, data-collection methods, benchmarks, and reporting structures used to monitor clinical quality, regulatory compliance, client experience, and organizational performance.
• Guide multidisciplinary teams in testing, evaluating, scaling and sustaining changes that improve workflows, clinical outcomes, access to services, care coordination, and client experience.
• Collaborate closely with the Compliance Director to lead organizational readiness for CARF accreditation, DOH licensing, certifications, contractual, and all other external audit requirements.
• Direct gap analyses, mock reviews, corrective action plans, and improvement activities to ensure alignment with organizational policies, applicable quality standards, state regulations, and other requirements.
• Develop executive-level reports, dashboards, presentations, and recommendations that translate complex findings into clear, actionable insights for clinical, operational, and governance audiences.
• Work collaboratively with leaders across the organization to support quality improvement, population health, and health equity initiatives.
• Build organizational capability improvement by coaching leaders and staff, facilitating multidisciplinary teams, and providing education on measurement and process improvement.
• Employ Plan-Do-Study-Act cycles (PDSAs) and other improvement methods to evaluate and strengthen organizational workflows.
• Promote understanding and adoption of evidence-based and data-driven best practices throughout the agency.
• Analyze processes, policies, and systems to ensure continued alignment with regulatory requirements and accreditation standards.
• Lead the dissemination of quality improvement information and performance data to leadership and committees.
• Communicate quality goals, improvement priorities, and performance results to employees across the organization.
• Plan and facilitate quality committee meetings and ensure timely follow-up on action items and improvement activities.
• Participate in evaluations and audits and develop associated action plans and quality improvement objectives.
• Maintain current knowledge of regulatory requirements associated with the Quality Improvement Program.
• Oversee the Community Advisory Council and communicate quality improvement recommendations and community feedback to KMHS Leadership and the Board of Directors.
• Hire, train, coach, and supervise quality improvement staff.
• Collaborate with the Chief Compliance and Privacy Officer in the annual performance review process.

EDUCATION:

Bachelor’s degree in nursing, social work, psychology, behavioral health, healthcare administration, public health, quality improvement, or related subject.

EXPERIENCE:

Seven (7) or more years of progressively responsible job experience in…