Core Programmer Analyst

Kitsap Credit Union is a not‑for‑profit, member‑owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference. As a $2 + billion‑asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well‑being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in‑kind support.

At Kitsap Credit Union, our success is built on trust‑based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission‑driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org

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Kitsap Credit Union is in search of a Core Program Analyst I. This position serves as a subject matter expert on the Symitar core banking platform to include analyzing the day‑to‑day operations, maintenance, and providing technical support. It will include programming various jobs on the core banking platform.

Seniority level: Individual Contributor

Reports to: IT Operations Manager

Compensation type: Salaried Exempt

Compensation: $81,170.08 - $94,332.24 depending on experience

Grade: 11 BC

Job Functions: Information Technology (IT), Programming, IT Analytics

• Create, modify, update system jobs, schedules, reports, and procedures to comply with all operational solutions.
• Monitor core databases for data quality, efficiency, reliability, and performance. Recommend potential enhancements in process or performance.
• Research and implement new solutions from the core provider that are requested by management.
• Test and install all software releases and install all hardware/firmware updates required.
• Support projects to enhance, upgrade of core banking environment and third‑party applications. Demonstrate service excellence in delivering successful solutions, including helping define requirements, application deployment, implementing best practices, supporting testing efforts, and providing documentation while working with business units.
• Track and monitor effectiveness of projects and solutions provided, adjusting as needed.
• Participate in disaster recovery planning and testing. Execute the disaster recovery plan as directed by management.
• Provide second level technical support for Core related tickets. Trend core system tickets to find resolutions to deeper issues.
• Provide 24X7 on‑call system support for Information Technology and cover shifts as required on a rotation basis.
• Liaise with vendors as needed for on‑going system support, upgrades, and troubleshooting.
• Maintain a high level of confidentiality about core systems and data

• Effectively communicate application problems and issues to key stakeholders including management, development teams, and end users.
• Maintain knowledge and understanding of all relevant industry standards.
• Must be proficient in the MS Office 365 Suite of software.
• Excellent verbal and written communication skills.
• Ability to articulate to stakeholders how changes in processes, services and products would prove beneficial to the company’s bottom line.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must have initiative, be resourceful, able to work independently without a lot of guidance.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
• Demonstrates a high level of engagement and active collaboration contributing to a…