Case Manager

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

As an employer of choice, we’re deeply committed to supporting our employees—because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

Provides "hands-on" in-home demonstration, teaching and support to increase family safety and stability, knowledge of child development, and understanding of safety concerns in families referred by DHS/Child Welfare. The Provider will assess the family's needs and co-create a family plan for visitation and action, and collaborate with other DHS providers and community agencies. Ability to travel to families' homes and communities required.

This individual will provide services to families referred through DHS/Self Sufficiency to enhance family stability and support workforce readiness. Provides a comprehensive screening to determine immediate needs. Provides skills training to children, adolescents and adults to address immediate needs. Develops and implements an effective service plan. Collaborates with community partners and connects families to relevant resources to support progress.

• Conduct targeted street and community-based outreach to identify and engage youth (ages 12–24) experiencing housing instability, and connect them with housing, basic needs, and support services.
• Provide strengths-based assessment, service planning, and resource navigation, ensuring timely referrals and warm hand-offs to community partners and coordinated entry systems.
• Build and maintain collaborative relationships with service providers, school districts, and local agencies to expand youth access to holistic and trauma-informed supports.
• Facilitate youth-led engagement efforts, including Regional and Statewide Youth for Youth (Y4Y) meetings, incorporating lived experiences to inform system improvement strategies.
• Participate in data entry and analysis using HMIS and other internal tracking tools to support program evaluation, quality improvement, and compliance with funder requirements.
• Advocate for the rights and needs of youth in local, regional, and state-level forums, contributing to policy discussions and service delivery improvements that reflect youth voice.
• Represent the organization in community meetings, trainings, and events, promoting public awareness and best practices related to youth homelessness and equity-focused service delivery.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 years of related experience; HS diploma or equivalent
• Lived experience that enhances relatability to clients being served
• Credentials may be required depending on individual program or location requirements.
• Fluency in English, both spoken and written
• Basic mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
• Travels between worksites regularly; responsible for transporting clients in personal and/or agency vehicles, which requires valid driver’s license, auto insurance, and motor vehicle records clearance
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program