Quality Control Specialist

* A national leader in employing individuals with disabilities and veterans.
* Composed of a dynamic, growing team of social entrepreneurs.
* Operating self-sustaining businesses across 15 states and in the District of Columbia, workforce of over 1,700 employees.
* Dedicated to delivering an exceptional customer experience to our customers.
* Committed to offering an outstanding employee support and development program.
* Perform and document daily inspections utilizing the inspection program and/or forms, as applicable to ensure contract quality specifications are met. Inspection can include, but are not limited to:
Janitorial, Grounds, Sanitation, Galley Operations, IQ, Cracks and Crevices, Striping, Floor Care, Cargo Doors, Chutes, Exhaust Hoods, Lamping, Recycling, Pest Control and Smoke Shelters.
* Solicit customer surveys during inspections at predetermined buildings and/or randomly selected completed work orders.
* Operate computer software applications to perform data entry, analysis, and reporting tasks efficiently.
* Prepare and submit all required reports to Quality Control Supervisor and Division Leadership at the required frequency. Ensure all reports are clear, concise, and comprehensive.
* Update all pertinent quality control folders on SharePoint at the required frequency for both internal (Quality Control) and external (Division/Government) locations.
* Establish and maintain excellent relationships in any interactions with customers, employees and management while performing duties.
* Monitor and identify problematic trends along with customer complaints and initiate corrective action plans as required.
* Cross training in all areas and locations of the West Sound Area contracts.
* Communicate professionally and courteously with customers, be efficient and timely.
* Maintain professionalism in both appearance and demeanor.
* Continuously review contracts for standards and specification of work requirements or for any changes or modification to the contract.
* Conduct inspections of work environment to ensure safety requirements are met.
* Drive to local and off-site contract locations to perform inspections independently and part of a team as required.
* Adhere to ISO Processes and Standards and ensure all SOPs and ISO processes are meeting contractual guidelines. Ability to perform ISO Audits for both divisional and corporate level processes.
* All Other Duties as Assigned.
* 3+ years of previous experience in Quality Control, Safety, or Janitorial is preferred.
* Must be proficient in Microsoft Office Suite.
* Must be able to work independently and as part of a team.
* A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
* Access to a federal military installation requires a REAL
-compliant driver's license or an acceptable alternative, such as a U.S. passport or military , in accordance with the REAL . Please visit this website for more information: .
* Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
* Must be able to obtain and maintain or have a current RED badge or Secret Clearance.
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