Resource Navigator- Front Desk Reception Job Bremerton area,Washington USA,Social Work

Be the friendly face of Kitsap Community Resources! As the first point of contact for community members, you will help connect individuals and families to vital services by providing exceptional customer service, answering questions, and supporting a positive client experience.

Job Title: Resource Navigator
Department: Energy
Fixed Hourly Wage: $21.03
Position Type: Full Time, Non-Exempt, Monday
- Friday
Work Environment: In-person, office setting
Location: 845 8th St, Bremerton
- Administrative building

Job Summary

This position is responsible for the first impression of Kitsap Community Resources to the community. You will primarily be responsible for greeting individuals, answering questions regarding programs, facilitating client care and engagement, and directing them to the appropriate departments. This position provides support to a large group of programs and individuals. This person must have outstanding customer service skills, excellent oral and written communication skills, strong telephone etiquette, organization and filing skills, strong multi-tasking ability, and maintain a professional demeanor in stressful circumstances.

Additionally, this position requires concern for and understanding of low-income people and diverse clientele.

KCR Mission, Vision, & Core Values

Mission:
Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.

Vision:
We exist with a clear vision of creating a community where everyone has an opportunity to thrive.

Core Values:
Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

Integrity – taking care to honor our commitments in an ethical manner
Compassion – genuinely empathizing with those we serve
Excellence – demonstrating a high level of performance in all we do
Diversity – showing honor and respect to all individuals we serve
Collaboration – so we seek out partnership opportunities
Teamwork – supporting our employees and partners as we fulfill our mission

Job Requirements

Qualifications:

Preferred Education:

Lived experience with housing or other resource instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system;
High School Diploma or GED with 2+ years working experience may be substituted for these preferred qualifications.

Bi-lingual Spanish a plus

Ability to pass State and/or Federal Background Checks as determined by position

Preferred Qualifications :

Must demonstrate recognition and compassion for low-income peoples

Must be aware and sensitive to Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA)

Must have excellent communication and interpersonal skills to work confidently with clients and staff

Must have excellent customer service skills

Must be computer literate; experience with Microsoft programs such as Outlook, Word and Excel is a plus

Must have experience operating office machines such as multi-phone line systems, copiers, printers, etc.

Must be well organized; filing experience is a plus

Must be a self-starter with the ability to work independently

Must be comfortable with conflict and de-escalating situations

Must be able to maintain confidentiality in a high-volume environment

License(s) and/or

Certifications:

First Aid, CPR, AED training within 30 days of hire

Essential Physical and Mental Functions

Position requires intermittent sitting, standing, walking, twisting, and bending

Must be able to lift up to 20 pounds

Simple grasping and…