Utility Technology Specialist; Apprentice

Utility Technology Specialist (Apprentice)

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Summary

Responsible for installation, troubleshooting, and repairing devices, equipment, and software used in system automation and monitoring of the City’s utility systems. Maintains SCADA systems, central computers, remote terminal units, and radio communication for the Public Utilities Departments. Operate GPS equipment to include software, exporting GPS points, and delivering GPS points in different formats for use in design and mapping. Specifically, the Automatic Metering Interface (AMI) and the City’s Electric Outage Management System (OMS).

May assist with AutoCAD responsibilities as needed.

Apprentice
:
Entry level, high school graduation or equivalent.
PG 22 $ 21.19 - $22.81

Specialist
:
Associate degree & 2 years SCADA/utility technology experience or 4 years SCADA/utility technology experience.
PG 25 $ 24.55 - $27.75

Essential duties include the following. Other duties may be assigned.

• Responsible for the installation, troubleshooting, and repairing of devices, equipment, and software used in system automation and monitoring, such as the AMI and Electric Outage Management System.
• Responsible for maintaining and updating Supervisory Control and Data Acquisition (SCADA) system for the city’s public utilities department, including installing and maintaining hardware and software, including designing and building GUI.
• Coordinates with IT to schedule maintenance of central computers that monitor the water, wastewater, electric, and gas systems of the city.
• Installs and maintains remote terminal units (RTUs) which communicate with central computers.
• Monitors critical utility data such as water levels, flow rates, gas pressure, voltages, power factor, and amps, and creates related reports and charts.
• Maintains master radio for communications between central computers and RTUs.
• Troubleshoots utility software problems, including discussing problems with software company as needed; compile data and analyze reports to ensure the accuracy and consistency of all outage management operations.
• Ensures connectivity between OMS, AMI, GIS, and SCADA servers.
• Works with IT and GIS Specialists on the implementation of new features, updates, and upgrades of OMS and AMI systems with other systems such as SCADA and GIS.
• Works with IT to ensure utility technology complies with cybersecurity protocols and initiatives to protect the utility technology systems.
• Update maps and utilize GIS data to ensure the accuracy of the metering system and electric outage information.
• Provides internal user support, including assistance with end users’ mobile devices using OMS.
• Provides training to internal personnel on the use of outage management applications.
• Maintains knowledge of system automation and monitoring and related equipment and software.
• Assist with acquiring GPS field data using a Trimble or similar unit, including exporting GPS data of City assets into different formats for use in design and mapping.
• Responds to after-hour calls related to SCADA issues as needed.

This is a non-supervisory position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with a good attitude. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate’s degree in computer technology or utility-related field and at least two years of related experience in technology or utility field; or at least four years of SCADA and utility technology experience. Any equivalent combination of education, certifications and experience that provides the required knowledge, skills, and abilities could be considered.

Methods, practices, and equipment used in information technology related to data automation and metering; methods, practices, equipment used to gather GPS data and equipment used to install and troubleshoot devices and software; database building; and standard office practices and procedures.

Ability to determine and…