Store Manager, Customer Service Rep

Location: Cricklewood

The Company – Store Manager – Customer Facing Environment
An expanding business that thrives on putting the customer first. They are setting new standards in their environment for both their customers and employees.
This is a unique environment and they are looking for a manager with excellent sales and customer service skills it could be from a Retail Sales, Hospitality, Financial, automotive or rental background as long as you can manage and motivate your small team to excel in customer service and sales.
The

Job Role – Store Manager – Customer Facing Environment
This is a customer service and sales environment in which you will be responsible for managing a small team who thrive on success.
 
* To deliver and exceed sales targets and profitability.
 
* You will be expected to be able to deliver outstanding customer service
 
* Handle customer enquiries both over the phone and face to face.
 
* Be the expert in the environment and guide customers to make the right choice in their purchase.
 
* Complete administration duties to ensure the effective running of customer accounts.
 
* Delivering the standards needed to make a great impression at every point along our customer’s journey.
 
* Develop and motivate your team to succeed and surpass Sales and service targets.
You will also motivate and manage your team to deliver the same high standards

The Ideal Candidate – Store Manager – Customer Facing Environment
 
* To lead you team to deliver exceptional customer service and focus their behaviors on delivering sales targets.
 
* You will be outgoing, someone who is instantly likeable and drives sales.
 
* Providing help, advice and showing a real interest in your customer’s needs and requirements.
 
* To strive to provide outstanding customer service and exceed expectations.
 
* You will be an excellent communicator, who is organised and able to work under pressure.
 
* You will be computer literate with GCSE (or equivalent) Maths and English A-C.
If you are and you have gained experience at a similar level in retail, sales or customer service you could have the skills we are looking for.
There willl be initial training required at a different location all travel expenses will be covered.
Company Benefits - Store Manager – Customer Facing Environment
Day to day there will be plenty to keep you busy but in return for you hard work they offer:
 
* A Fantastic Work / Life Balance – 37.5 Hour Working week with no seasonal increase.
 
* A great place to work – in a growing company with potential for you to grow in your role
 
* An uncapped monthly bonus scheme – the more you achieve the more you earn
 
* 20 days holiday + bank holidays - rising with service.
 
* Pension