Receptionist​/Administrator

Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations. Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care.

• Work collaboratively with administrative and clinical colleagues to provide an efficient and effective service.
• Support patients and other healthcare professionals both in person and over the telephone, delivering a professional, friendly, and helpful service at all times.
• Manage day-to-day administrative tasks and prioritise workload effectively to ensure the smooth running of the practice.

We are a friendly GP practice based within a health centre, sharing the premises with other GP practices and healthcare services. We are committed to delivering high-quality, patient-centred care and ensuring our patients receive the right support at the right time.

We are looking for someone who is passionate about helping others, has excellent communication and interpersonal skills, and shares our commitment to providing outstanding patient care. This is an exciting opportunity to join our dedicated team and contribute to the continued development and improvement of the practice.

• Reception
  • Greeting patients in a friendly manner
  • Show patients how to use check‑in screens
  • Handling repeat prescription requests and collections
  • Consulting with members of the practice team about waiting area (delays etc)
• Telephone triage / appointments
  • Have working knowledge of telephone system, during and after hours
  • Fill in the telephone triage template
  • Triaging and booking into appropriate appointments with clinicians
  • Signposting patients to relevant services both internally and externally
• Administration
  • To have thorough knowledge of all practice procedures and policies
  • Scanning and processing clinical correspondence
  • Creating and processing referrals
  • Processing linksl
  • Processing medical records in and out
  • Dealing with medical record/report requests
  • Help reduce demand by working on a list of high service users to help and support them by contacting them on a regular basis instead of them contacting us.
• Other tasks
  • Opening/ closing the practice
  • Any other tasks allocated by managers

• GCSE grade A to C in English and Maths
• N/A

• Ideally experience in working in an administrator receptionist role.

• 2.Good IT skills and able to you computers and telephone system.
• 3.Ability to provide quality care
• 4.Good interpersonal and communication skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.