Service Advisor | High End Prestige Brand
Listed on 2026-10-16
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Customer Service/HelpDesk
Bilingual, Customer Success Management, Customer Service Rep
Pay & Benefits
- Salary: £30,000 basic per annum + realistic £36,000 OTE (Performance Bonus Structure)
- Hours: Monday to Friday 8 - 5:30pm | Saturdays on a rota
- Perks: 33 days holiday (including bank holidays), industry-leading family leave pay, discounted car schemes, high street & gym discounts, cycle-to-work scheme, company pension, paid volunteer day, free secure on-site parking
- Training & Development: Full training provided through dedicated in-house Learning & Development teams and official manufacturer-backed courses
- Workload: Vehicle servicing consulting, workshop control liaison, customer updates, advice on products/services, and delivering exceptional front-of-house care
We are an award-winning, premier luxury automotive group operating in the West London area. Famous for representing top prestige vehicle brands across the UK, our customer service and workshop operations run with a zero-corporate-pressure culture and an 89% colleague satisfaction rate. We pride ourselves on high staff retention, modern facilities, and supporting every team member to reach their full potential.
Role OverviewSeeking a motivated Service Advisor / Automotive Customer Liaison to join our busy West London dealership team. You will act as the vital link between our luxury vehicle customers and the workshop team—informing and consulting on vehicle servicing, keeping customers updated at every stage, and giving expert advice on products and services.
Requirements- No direct automotive experience necessary—a strong willingness to learn and progress is what matters most!
- Background in customer service, retail, or hospitality is highly beneficial.
- Strong organizational, administrative, and attention-to-detail skills.
- Ability to build genuine rapport and communicate effectively in a fast-paced environment.
- Working knowledge of Kerridge/DMS systems is advantageous, but full training is provided.
- Base: Brentford (Free secure on-site parking)
- Road Links: Strategic position directly served by major West London routes (A40, A4, M4, and M25), offering quick commutes across Greater London and the Home Counties.
- Public Transport: Excellent connections via nearby London Underground and TfL Overground stations, as well as extensive local bus routes.
- Commutable From: Brentford, Chiswick, Ealing, Hounslow, Richmond, Hammersmith, and Shepherd's Bush.
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