Solution Architect – Dynamics 365 CE

Brentford hybrid | Sales, Field Service & Customer Service | Power Platform | Enterprise Architecture growth path | Global transformation

At Safetykleen, we help some of the world’s most critical industries operate more safely, efficiently and sustainably. Across 15 countries, more than 2,000 colleagues and over 1 million services delivered each year, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce environmental impact and improve operational performance.

We have recently completed a business-transformational ERP migration and are now entering an exciting new chapter. We are building a high-performing technology team that will partner closely with the business to deliver best-of-breed capability across Dynamics 365, the Power Platform and emerging technologies.

This is a strong opportunity to join a global business investing properly in systems, process, data and digital capability - and to help shape a solution architecture practice that is still being built.

We are hiring a Solution Architect to own and evolve the architecture of Safetykleen’s Dynamics 365 Customer Engagement platform - spanning Sales, Field Service and Customer Service - while playing a central role in shaping the wider Enterprise Platform architecture across Dynamics 365, the Power Platform, data and AI/innovation capability.

This is deliberately not a narrowly-scoped CE role. Deep, hands-on CE expertise is essential from day one, but the role is designed with a clear growth path: from CE solution ownership today, into a broader enterprise architecture remit as Safetykleen’s platform and team mature. You’ll work alongside the Enterprise Platform Director, Business analysts and the Data & Analytics team to make sure every decision made in CE fits the bigger enterprise picture, not just what’s immediately in front of you.

What You'll Be Doing

Own end-to-end solution architecture for Dynamics 365 CE, with depth across Sales, Field Service and Customer Service.

• Act as the primary architectural authority and design decision-maker for CE within the Enterprise Platform, ensuring solutions are secure, scalable and fit for purpose.
• Partner with the Business analysts (Sales, Operations & Field Service, Finance) and the D365 Development team to translate business requirements into robust, well-governed solution designs.
• Define, maintain and promote architecture standards, patterns and governance across the CE estate - extending these principles toward the wider Dynamics 365 F&O and Power Platform landscape over time.
• Provide architectural oversight and design review for releases, working closely with IT Project Management on release governance.
• Support integration design across Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and Azure services (Logic Apps, Functions, Service Bus).
• Contribute to the evaluation and adoption of AI-driven CE capability, including Copilot and emerging LLM-enabled use cases.
• Act as a trusted advisor to senior stakeholders on solution direction, technical feasibility and architectural risk.
• Support rollouts across Safetykleen’s European markets (UK, Ireland, France, Spain, Italy, Germany), ensuring designs scale cleanly across countries.
• Mentor senior business analysts and development teams on architectural thinking, building design capability across the wider team.
• Play an active role in shaping Safetykleen’s Enterprise Architecture practice as it’s established - with a clear path to grow this role’s remit beyond CE into cross-platform architecture.

What We're Looking For

We need a highly experienced Solution Architect with expertise of implementing enterprise CRM/Dynamics 365 solutions - with deep, credible functional and technical expertise across Sales, Field Service and Customer Service, and the maturity to operate as a strategic architectural voice, not just a CE specialist.

You'll bring:

• 8 - 10+ years' experience architecting and delivering enterprise Dynamics 365 CE solutions, with strong hands-on depth in Sales, plus Field Service and Customer Service.
• Proven experience producing end-to-end solution architecture: functional,…