Bank Private Patient Advisor

Customer Service Advisor | Private Patient Team | Bank/Flexible shifts | Brentwood

Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple opportunities for Customer Service Advisors to join our dedicated Private Patient Team on a Bank basis.

This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a role that's fast-paced, rewarding, and people-focused.

This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.

What you'll be doing

As part of the Private Patient Team, you'll be the first point of contact for patients looking to fund their own treatment. You'll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way.

Day to day you will:

Respond to patient enquiries by phone and email in a professional, friendly manner
Provide quotations for procedures
Explain next steps and book consultations, tests, or procedures
Accurately handle patient details and maintain records in our CRM and SAP systems
Liaise with internal teams to ensure patients receive the right information quickly and efficiently

What we're looking for

Experience in a customer service or reception-style role, handling high volumes of enquiries
Excellent communication and organisational skills
Strong numeracy skills with the ability to calculate procedure costs
A professional, calm telephone manner
Ability to multitask, prioritise, and work accurately under pressure
Knowledge of the private healthcare sector is desirable but not essential

Working Hours:

Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times.

Please only apply if you can commit to these hours.

Benefits

Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
Save an average of £50 per month with our free onsite car park
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Smart spending discounts (in addition to Blue Light discounts) via 'Spire for You'
Wellbeing Centre access via 'Spire for You'
Wellbeing Centre access via 'Spire for You'
Free uniform
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible