Sales Coordinator

Position: Sales Coordinator (Permanent)
Sales Coordinator

Salary TBC

Essex

The Role

We are seeking a highly organised, proactive, and efficient Sales Coordinator to join our clients team. The ideal candidate will support the full sales cycle — from customer engagement to order processing — while working closely with internal stakeholders to ensure timely delivery, operational accuracy, and excellent customer satisfaction. This role requires strong communication, analytical capability, and the ability to work effectively in a fast-paced, cross-functional environment.

What will you be doing?

* Maintain and develop strong relationships with existing customers, including regular on-site visits.

* Contribute to high levels of customer satisfaction by responding promptly to emails, calls, and enquiries.

* Provide professional, solution-focused support to customers to ensure their ongoing satisfaction and retention.

* Raise new sales orders, check stock availability, and manage the order lifecycle through to dispatch.

* Liaise regularly with internal teams — including Operations, Procurement, and Warehouse — to resolve stock, supply, and delivery issues.

* Manage the orderbook, ensuring accuracy, timely updates, and full visibility of upcoming customer demand.

* Process monthly consumption data and create customer forecasts; review parts performance and identify growth opportunities.

* Prepare monthly KPIs, customer presentations, sales forecasts, and performance reports.

* Process sales quotations accurately and within given timelines.

* Maintain and update the CRM system with customer information, email tags, forecast data, trip reports, and presentation materials.

What will you bring to the party?

* Demonstrated experience in customer service or sales coordination.

* Knowledge of the aerospace industry is preferred but not essential.

* Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting).

* Experience working within cross-functional teams.

* Solid administrative, organisational, and problem-solving skills.

* Strong analytical skills with the ability to interpret data and produce accurate reports.

* Excellent time management abilities, capable of handling multiple tasks simultaneously