Sr. Customer Experience Manager

Building People that Build the World.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch.

Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work.

SPX is a diverse team of unique individuals who all make an impact. As the Customer Experience Manager, you will define and lead the customer experience direction for the Electric Heat business and related platforms. You will build a capable, accountable, and customer-focused team; establish clear service standards and operating rhythms; and align cross-functional partners around a consistent, best-in-class experience across businesses, brands, channels, National Accounts, OEM customers, distributors, and internal stakeholders.

This is a hands‑on, player‑coach leadership role. You will set priorities, develop people, strengthen processes, and hold the organization accountable for results while also remaining actively involved in customer escalations, strategic accounts, order and service issues, reporting, systems work, and day‑to‑day execution when business needs require it.

Success in this role requires balancing long‑term direction with practical execution: creating the roadmap, building the team and operating discipline, and personally helping solve the most important customer and business issues.

While each day brings new opportunities at SPX, your core responsibilities will be:

• Define and communicate the customer experience vision, priorities, service standards, and multi‑year improvement roadmap for the Electric Heat business and related platforms.
• Translate business strategy and customer needs into measurable functional goals, operating priorities, service metrics, and clear expectations for responsiveness, accuracy, ownership, and customer advocacy.
• Create management routines, dashboards, and review processes that make performance visible, drive timely decisions, and reinforce accountability at the team and cross‑functional levels.
• Serve as the voice of the customer in business planning and decision‑making, using customer feedback, service data, and operating insight to influence priorities and investments.

• Build, lead, coach, and develop a high‑performing Customer Experience organization, including supervisors, team leads, and frontline team members.
• Establish clear roles, decision rights, goals, and performance expectations; provide regular feedback, recognition, coaching, and corrective action as needed.
• Develop staffing, onboarding, training, cross‑training, succession, and career‑development plans that strengthen bench capability and support…