Customer Care Coordinator

Customer Care Coordinator

Drees Homes, a family‑owned home builder with over 95 years of experience, seeks a Customer Care Coordinator in Nashville, TN. The role supports homeowner warranty and service needs and contributes to our reputation as a trusted builder.

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative/clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs
• Follow‑up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Various other administrative/clerical duties

• 1-3 years previous office/administrative experience
• High school degree required;
  Associate’s or Bachelor’s a plus
• Office work experience required
• Previous experience in the homebuilding industry a plus

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!