Assistant Project Coordinator

Assistant Project Coordinator – WSP USA

Location: Brentwood, TN (or Dallas, TX)

Salary: $40,000 – $50,000

Employment Type: Full-time

Seniority Level: Entry level

Job Function: Project Management & Information Technology

Industry: Professional Services

• Maintain approximately 35 databases (tables, queries, macros) for billing, reporting, QA/QC and special requests.
• Develop summary and trend reports for billing accuracy, revenue tracking and program performance.
• Research, contact and answer customer calls and emails as directed by the client.
• Record calls/emails in the appropriate database and create billing/payment transactions.
• Prepare and send spreadsheets, new invoices or copies of invoices to customers.
• Prepare letters to customers and send payment reminders, locating current phone numbers when required.
• Build and maintain strong client and customer relationships through clear communication and follow‑up.
• Communicate billing details, updates and policy information accurately.
• Respond to client concerns promptly and work collaboratively to resolve issues.

• 0–2 years project coordination experience.
• Strong Microsoft Excel skills (data sets, formulas, summary reports).
• Proficiency in Microsoft Word (document preparation, formatting, editing).

• Experience with Microsoft Access for data entry and database management.
• Knowledge of Microsoft SQL Server and Access database connections for storm‑water data.

The role serves as the third‑party billing contractor for a local stormwater utility, maintaining customer account databases, invoicing, and accounting of stormwater fees.