Associate Client Service Manager

Overview

We are looking for an Associate Client Service Manager who will be responsible for the day-to-day, account management of Gallagher’s relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.

• Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage tasks and projects.
• Maintain positive and effective relationships with clients and independently handles moderately and complex tasks.
• Assist in assembling and creating submissions as needed. Facilitates the timely and accurate exchange of information between the client and account team members.
• Manage client open items lists and respond to ad-hoc client requests. Collects and analyzes data.
• Actively supports and monitors the renewal process, including drafting quote comparisons and following up on binders, policies, and endorsements.
• Act as the main point of contact when necessary, coordinating with the client service team to ensure efficient performance and high-quality deliverables.
• Handle routine and complex coverage inquiries and endorsement requests. Serve as the primary liaison for clients regarding certificates, auto IDs, location additions.
• Monitor and follow up on invoice generation and resolve any issues that arise.
• Performs additional duties as assigned.

• Strong technical property and casualty knowledge
• Background in account management, servicing, placement and negotiation of property and casualty coverages
• Ability to solve problems and think independently
• Strong written and verbal communication skills
• Ability to pay attention to detail while working under pressure
• Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines
• Be energetic/have a sense of urgency

Positive and flexible attitude

Required

• Current Property and Casualty License.
• High School degree/GED with 1+ year client service and/or claims management experience-OR-Bachelor’s degree with 3+ years client service management experience.
• Commercial (property/casualty) insurance knowledge and experience managing client relationships.
• Solid financial acumen.

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engage others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-WM1

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity - Review our U.S. Eligibility Requirements and Pay Disclosure Statement.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are…