Customer Service Manager - State Farm Agent Team Member

Customer Service Manager – State Farm Agent Team Member

Full Time in Brentwood, TN

• 401(k)
• Paid time off
• Training & Development

As an Account Representative for Nathan Turbeville – State Farm in Nolensville, TN, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community.

As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long‑lasting customer relations.

• Must be able to commute to Nolensville, TN.
• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills—written, verbal, and listening.
• Able to obtain Insurance Producers License in Property, Casualty, Life, Health.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.
• Bilingual Spanish preferred.

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Growth potential/opportunities for advancement within my agency
• Monday – Friday, No nights, No weekends
• Quarterly Team Outings
• Opportunity for advancement
• Parental Leave
• Training and Development

CALL OUR OFFICE TODAY AT  TO SCHEDULE AN INTERVIEW! Compensation $35,000.00 – $70,000.00 per year.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors. Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.