Assistant Reference Services Manager - John P. Holt Brentwood Library

Seeking candidates for Assistant Reference Services Manager at the John P. Holt Brentwood Library, Brentwood, TN

John P. Holt Brentwood Library

• Starting salary for this position is $27.11/hour ($56,388.80 annually)
• Plus: $2,000 annual Transportation Allowance (paid over 26 pay periods)
• Up to a 5% salary increase after successful completion of the six-month probationary period.

This position will remain posted until filled.

The City of Brentwood seeks a customer-service-minded professional with strong knowledge of library science, reference services, and technology to join its team as Assistant Reference Services Manager at the John P. Holt Brentwood Library.

The John P. Holt Brentwood Library provides access to books, digital materials, and online resources that support lifelong learning and the arts. Situated in a beautiful park setting and bordered by a walking trail and arboretum, the Library serves as a welcoming community resource where patrons can explore their interests, discover new ideas, and connect with information.

The Assistant Reference Services Manager is responsible for professional reference services, database management, collection development, and user instruction as part of the library reference services team. This position assists with the daily operations of the Reference Department, including desk scheduling and employee training, and assumes responsibility for the department in the absence of the Reference Services Manager.

This is a full-time position that includes supervisory responsibilities, closing procedures, handling staff and patron concerns, and explaining and enforcing library policies and procedures. The position regularly serves as the closing person in charge a minimum of one night per week.
Must be able to work some nights and weekends.

• Provides 20 hours per week of professional reference desk services, assisting patrons with research, complex information requests, and reading recommendations in person, by phone, and by email.
• Assists with Reference Department operations, including desk scheduling, employee training and cross-training, and assuming responsibility for the department in the Reference Services Manager's absence.
• Manages annual database contracts, renewals, invoices, and usage statistics.
• Performs collection management activities based on community needs, usage, and relevance; assists with budgeting, selection, acquisition, and weeding of physical and digital materials.
• Assists patrons with library computers, electronic resources, mobile devices, and downloadable materials; provides individual instruction and troubleshoots common technology problems.
• Serves as the library's person in charge during assigned shifts, handles staff and patron concerns, explains and enforces library policies, and regularly serves as the closing person in charge at least one night per week.
• Supports access to library resources through material requests, interlibrary loans, website and database updates, and the development of information and training materials for staff and patrons.
• Coordinates and participates in special projects, committees, events, and community outreach that promote library resources and services.

The Ideal Candidate

• Has strong knowledge of reference resources, electronic databases, research methods, and readers' advisory services.
• Provides friendly, respectful service and enjoys helping patrons learn, explore their interests, and use library resources.
• Is organized and attentive to detail when managing subscriptions, invoices, statistics, and competing responsibilities.
• Communicates effectively, works collaboratively, and is comfortable training and supporting coworkers.
• Uses sound judgment, protects patron confidentiality, and responds calmly and…