Watch Estimate Coordinator

Watch Estimate Coordinator page is loaded## Watch Estimate Coordinator locations:
SJR Support Center - Brentwood, TNtime type:
Full time posted on:
Posted Todayjob requisition :
REQ 77993

The Watch Estimate Coordinator is responsible for overseeing the accurate and timely processing of estimates for watch repairs. This role involves coordinating with clients, technicians, and internal teams to ensure estimates are prepared, communicated, and processed efficiently. The ideal candidate will have a strong attention to detail, excellent communication skills, and a passion for providing high-quality customer service.
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* Key Responsibilities:

*** Receive and review repair requests from customers, ensuring all required information is gathered for an accurate estimate.
* Coordinate with watchmakers and technicians to obtain accurate repair estimates.
* Communicate repair estimates, options, and time frames to customers clearly and professionally via Diaspark.
* Track and follow up on outstanding estimates to ensure timely approvals or declines.
* Serve as the point of contact for customers regarding their estimates and repair inquiries.
* Ensure that customers are informed of any changes in repair costs or timelines as the repair progresses.
* Provide exceptional customer service by addressing customer concerns and inquiries related to the estimate process.
* Assist with administrative tasks as needed, including managing correspondence and documentation.
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* Qualifications:

*** High school diploma or equivalent.
* 1+ years previous experience in the jewelry or watch industry, particularly in estimates or repairs, is a plus.
* Excellent verbal and written communication skills.
* Strong organizational skills and attention to detail.
* Proficiency in MS Office (Word, Excel) and familiarity with inventory or customer management software.
* Basic knowledge of watch components and repairs is a plus but not required.

We have many opportunities available on our other career site pages. Click to link to our careers page!

SJR is a premier repair center specializing in jewelry and watch repair, as well as custom design. We also operate two retail jewelry stores in the Nashville area, providing a neighborhood jeweler experience with a passion for our customers. Since our start in 2002, we have striven to set ourselves apart in the industry by providing the best customer service and expert jewelry and watch repair to our clients.

SJR National Repair Center currently operates in a 38,000 square foot facility located just south of Nashville in Brentwood, TN. With over 40 skilled bench jewelers and watch makers, we service nearly 4,000 jewelers nationwide.

We are growing fast and looking for people to join our team with a passion for excellence. Applicants of all skill and experience levels are encouraged to apply!
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