Public Safety Dispatcher

Seeking candidates for Public Safety Dispatcher at the City of Brentwood, TN

Brentwood Emergency Communications

Starting salary: $52,273; $53,480 with a Bachelor’s Degree

Includes base pay of $24.17/hour + $2000 Annual Transportation Allowance

PLUS

Up to 5% increase in salary upon successful completion of 6-month probationary period.

Additional incentives for certifications and shift differential.

The City of Brentwood seeks a skilled communicator who is empathetic and an adaptable team player to join our team as a Public Safety Dispatcher at the Brentwood Police Department.

The City of Brentwood, located in scenic Williamson County, is considered one of the most desirable suburban locations in Tennessee. The city is known for its strong business community, quality schools, abundant recreational activities, and high standard of living. It sits just south of Nashville and has a population of approximately 46,000 residents.

The Public Safety Dispatcher falls under the umbrella of the Brentwood Police Department and works from the new state-of-the-art emergency communications center opened in November of 2022 inside the Brentwood Police Headquarters. The Brentwood Police Department and Emergency Communications center pride themselves on being compassionate and responsive to the needs, rights, and expectations of all Brentwood citizens, employees, and visitors.

The Public Safety Dispatcher is responsible for receiving, processing, and dispatching calls for service. They act as a liaison between callers and police/fire/emergency representatives. This position works shifts, weekends, and holidays and is subject to call-back and overtime.

Applicants must successfully complete each of the following steps as part of the selection process:

• Pre-employment computerized skills and ability test (Criti Call)
  • To be scheduled following application review.
  • Out of state applicants to be scheduled on Tuesday, January 20, 2026.
• Oral interview process will take place January 21-22, 2026
• Polygraph examination
• Medical examination
• Psychological examination
• Background investigation

• Receives and processes 9-1-1 and administrative phone lines in Police Communications.
• Dispatches appropriate equipment on calls received for police and fire.
• Operates radio to communicate with police/fire units.
• Operates the Computer Aided Dispatch (CAD) system logging information related to events.
• Ability to monitor and track police/fire units geographically.
• Ability to effectively provide Telecommunicator - Cardiopulmonary Resuscitation (T-CPR) instructions.
• Communicates with ambulances, towing services, utility crews, etc., as needed.
• Knowledgeable of, and can provide directions to, streets, parks, public places & landmarks throughout the city.
• Prepares and/or generates routine reports, logs, directories, forms, and other documents.
• Monitors and responds to information received from security cameras, weather radar, and NCIC system.

• Has strong communication and listening skills.
• Is a team player who is adaptable and can pivot between calm and urgent situations.
• The ability to act quickly and decisively.
• Has patience and can empathize with callers in high-stress situations.
• Has integrity and ability to keep sensitive information confidential.
• Has the willingness to learn new technology.

• High school diploma (or GED) required.
• Must be 18 years of age or older.
• Must be a U.S. Citizen.

• Transportation Allowance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Educational Pay Supplements
• Public Safety Dispatcher Certification Incentive
• Shift Differential Pay
• Tuition Reimbursement Program
• Attendance Bonus
• Longevity Bonus
• Health and Vision Insurance (City pays employee’s premium and shares cost of dependent coverage.)
• Dental Reimbursement Program
• Life and AD&D Insurance
• Short-Term Disability
• Long-Term Disability
• Retirement (Pension) Program
• Deferred Compensation
• YMCA Membership
• Williamson County REC Center Discounted Membership
• Bank/Credit Union Membership
• Library Membership
• EAP

Must be physically able to operate a variety of automated office machines which includes a computer, printer, fax machine, copier, calculator, telephone, radio transmitting equipment, etc. Must be able to move or carry objects or materials. Must be able to exert up to twenty pounds of force occasionally, and/or up to ten pounds of force frequently. Physical demand requirements are at levels of those for sedentary work.

Requires the ability to compare and or judge the readily observable functional, technical, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Requires the ability of speaking and/or signaling people to convey or exchange technical and administrative information related to law enforcement, emergency medical and radio codes. Includes giving assignments and/or directions to co-workers or assistants.

Requires the ability to read a variety of…