Tech Specialist II

Monday, March 17, 2025

What We Need

Corpay is currently looking to hire a Tech Specialist II within our North American Fuel division. In the role, the Tech Specialist will be responsible for assisting with all technical aspects of customer and third party interfaces to ensure customer satisfaction and effective use of products and services. This may include internal and external service and sales support.

The primary function of this role is to quickly address technical questions, real-time integration issues and escalations raised by our customers. The specialist may also develop and modify custom reports to meet the customer’s requirements. At times the Technical Service Specialist will escalate issues to other resources, assist with user acceptance testing, and support the introduction of new products and features.

Associates may be assigned to support a specific type of technology or to a pool of customers or to a specific customer base for support. This position will respond to service tickets, inbound emails and phone calls and work directly with clients to provide day-to-day account support, problem resolution, research, and analysis.

This position will participate in the onboarding of our clients with the products that they purchased. This could include Express Cash, Fleet, OnRoad, Purchasing/Travel and Entertainment cards as well as ePayables virtual cards for AP payments.

How We Work

As a Tech Specialist II you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office
• Company issued equipment
• Formal, hands-on training

Role Responsibilities

• Resolving time-sensitive customer technical problems by following established resolution procedures as well as documenting, communicating and following up with management as necessary.
• Demonstrating a broad knowledge of system integration options to include Batch file processing utilizing FTP/SFTP, API interfaces, web Services, etc.
• Working with sales, account setup specialists, implementation project management, the customer and other associates for a successful customer implementation.
• Maintaining and executing various macros and scripts used to update customer account information in various programs.
• Developing new programs or processes for implementation and support.

Qualifications & Skills

• High school diploma or general education degree (GED) required (Bachelor degree preferred).
• 4+ years of experience in a professional work environment.
• 2+ years of experience with Help Desk, client support, technical support or customer-interfacing preferred.
• Demonstrated strong interpersonal skills, solid analytical skills and attention to detail; and excellent follow-up skills.
• Strong knowledge of Excel including the use of formulas and macros.
• Demonstrated ability to work calmly in a fast-paced team environment.
• Strong understanding of networking and VPN connectivity.
• Access Database/SQL experience is desired.
• Transportation Industry experience preferred.
• Experience using Business Intelligence tools such as Business Objects, Power Bi or Tableau is desired.
• Excellent communication skills, both verbal and written, in order to properly communicate our products functionality and technical interface options.
• Highly responsive to calls and emails; utilize available tools to manage priorities without compromising other responsibilities.
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues.

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These…