Senior Engineer, System

Position Summary

Senior level position responsible for contributing to and performing tasks within the ITS Application Virtualization department supporting LifePoint's virtualized application and desktop offerings including Operating Systems, Infrastructure, and middleware, meeting ITS/Business expectations and Customer Service Level Agreements. Serves on project teams that require departmental involvement, develops best practices, provides departmental education, and mentors less experienced team members.

• Architect, deploy, and manage enterprise Citrix environments, including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, Store Front, Workspace Environment Management (WEM), and Citrix ADC (Net Scaler).
• Design, configure, and maintain Omnissa Horizon (formerly VMware Horizon) environments, including Connection Servers, Unified Access Gateway (UAG), App Volumes, and Dynamic Environment Manager (DEM).
• Develop and maintain application delivery strategies that ensure high availability, scalability, and security across multiple datacenters and cloud environments.
• Publish and manage applications and desktops for both clinical and administrative users, optimizing performance and compatibility.
• Integrate and support electronic health record (EHR) systems (e.g., Epic, Cerner, Meditech) and other healthcare applications within Citrix and Omnissa environments.
• Collaborate with security and compliance teams to maintain alignment with HIPAA, HITRUST, and internal audit standards.
• Monitor and analyze system performance using Citrix Director, Citrix Analytics, Horizon Console, and third‑party tools such as Control Up, Goliath, or eG Innovations.
• Automate provisioning, maintenance, and reporting using Power Shell and other scripting frameworks.
• Plan and execute upgrades, migrations, and modernization projects, including cloud or hybrid transitions.
• Document infrastructure designs, procedures, and recovery plans to support operational excellence and business continuity.
• Provide Tier 3 support and technical leadership for incident resolution, root‑cause analysis, problem ownership, and knowledge transfer to junior staff.
• Mentor and guide junior engineers and technical support personnel on best practices and emerging technologies in virtual delivery.
• KNOWLEDGE, SKILLS & ABILITIES:
• Strong understanding of Citrix Virtual Apps and Desktops, Citrix Cloud, Store Front, WEM, and Citrix ADC (Net Scaler).
• Strong working knowledge of VMware technologies (vSphere, vCenter).
• Strong working knowledge of Omnissa technologies (Horizon, App Volumes, DEM, UAG).
• Strong working knowledge of Windows Server (2016/2019/2022) environments.
• Proficiency with Active Directory, Group Policy, DNS, DHCP, and user profile management.
• Experience integrating and supporting EHR or healthcare applications in virtual environments.
• Advanced IT troubleshooting skills.
• Advanced Power Shell scripting and automation capabilities.
• Strong analytical, documentation, and communication skills.

Associate degree in information technology or related field, and/or equivalent experience.

5+ years of experience with virtualized application/desktop delivery, as well as application layering and user environment management.

Certifications such as Citrix Certified Professional/Expert (CCP‑V, CCE‑V) and Omnissa Horizon or VMware Certified Professional (VCP‑DTM) preferred but not required.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time;

use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body is required for extended use…