Director of IT Operations

We are seeking a visionary and results-driven Director of Information Technology Operations to lead our technology team. We’re looking for a leader who is not only technically skilled but also deeply passionate about making a difference in healthcare and improving patient outcomes. This is your opportunity to make a lasting impact—empowering a team, improving patient care, and positioning Intella Triage at the forefront of digital excellence.

The ideal candidate will bring expertise in healthcare IT leadership, cloud platforms, endpoint security, and HITRUST compliance. They will be a proven leader with experience leading remote employees, and they will report to the Chief Technology Officer.

• Oversee service desk operations to ensure timely and effective support.
• Develop and execute IT strategies aligned with organizational goals.
• Oversee technology infrastructure, system upgrades, and new implementations.
• Lead and mentor IT team, fostering a culture of continuous learning.
• Manage IT budgets, vendor relationships, and contract negotiations.
• Ensure compliance with HIPAA, HITECH, and healthcare industry regulations.
• Define and monitor KPIs to measure IT performance and guide improvements.
• Champion emerging technologies to drive better productivity.
• Lead change management efforts during technology rollouts.
• Manage endpoint security, provisioning & lifecycle management of all hardware.

• 10+ years of experience in healthcare, including 3+ years in a leadership role.
• Proven expertise in IT strategy, project management, and vendor management.
• Experience managing remote teams and service desk operations.
• Professional certifications (PMP, CISSP, Azure, AWS) are preferred.
• Experience with security frameworks (HITRUST/SOC2).
• Exceptional leadership and team-building skills.
• Strategic thinker with strong problem-solving and decision-making abilities.
• Excellent communication, stakeholder management, and technical writing skills.
• Ability to leverage data-driven insights for continuous improvement.
• Experience with contact centers, telephony, VOIP & networking are highly desirable.