IT Help Desk Support - Tier 1

Description

Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever‑evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team.

Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top‑tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.

• Technical Support:
  Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations, and system integration.
• Troubleshooting:
  Diagnose and resolve escalated IT issues, applying analytical problem‑solving skills to identify root causes and implement solutions.
• Client Communication:
  Maintain clear and effective communication with clients, explain technical concepts in non‑technical language, and provide regular updates on issue resolution progress.
• Documentation:
  Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
• System Maintenance:
  Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.
• Collaboration:
  
  Work with other team members to elevate and delegate tasks and foster a cooperative work environment.
• Technical Expertise:
  Stay up‑to‑date on industry best practices and emerging technologies to provide cutting‑edge solutions and recommendations to clients.
• Provide onsite local client support as needed.
• Other related duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
• Prior experience in a similar technical support role, preferably with an MSP, in a fast‑paced, dynamic environment with changing priorities.
• Strong working knowledge of Windows and Linux operating systems, hardware, networking, and virtualization technologies.
• Exceptional troubleshooting, problem‑solving, communication, and customer service skills.
• Must be available to participate in an on‑call rotation for after‑hours (night and weekend) client support.
• Must have reliable transportation and an insurable driving record.

Full Time - Hybrid Role (3 days in office).

We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k).

All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successfully passing the required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.

We are an Equal Opportunity Employer.