DIREITIN - Director, IT Infrastructure

Ascension Property Services is a fast-growing, acquisition-built platform of skilled-trades operating companies spanning electrical, mechanical, plumbing, and property services. The platform currently comprises roughly 20 operating companies and approximately 1,500 employees across multiple offices and field locations and continues to grow through acquisition. Day-to-day IT services are delivered by the Company's managed services provider (MSP).

The Director of Information Technology is the Company's internal IT leader, reporting to the Chief Financial Officer. The role owns the technology function for the platform: managing the MSP relationship and holding it to its service levels; integrating newly acquired and legacy operating companies onto the Company's standard IT platform; and owning the cybersecurity program that protects the enterprise from phishing, business email compromise, and payment fraud.

This is a high-visibility position within the Office of the CFO, with regular exposure to executive leadership, the private-equity sponsor's deal team, and lenders.

• Serve as the Company's internal owner of information technology: set IT strategy, standards, budget, and priorities across the platform.
• Manage the MSP relationship: govern service levels (SLAs), performance, and cost, and hold the provider accountable for reliable, high-quality service to the Company and all operating companies.
• Integrate new and legacy operating companies onto the Company's standard IT platform, systems, and controls.
• Own cybersecurity and risk: establish the controls and safety net that protect the business from phishing, social engineering, and payment/wire fraud.

• Managed Services Provider (MSP) Management and Service Delivery
• Own the relationship with the Company's managed services provider (MSP) as the internal executive accountable for IT service delivery across all operating companies.
• Define, govern, and enforce service levels (SLAs), response and resolution targets, escalation paths, and performance reporting; hold the MSP accountable to the contracted standards.
• Review and approve the MSP scope, service catalog, and pricing; manage the contract, renewals, and change orders; ensure the Company receives the service it is paying for.
• Run regular service reviews with the MSP; monitor ticket volumes, uptime, response times, and end-user satisfaction; and report performance to leadership.
• Serve as the escalation point for major incidents and service failures; drive root-cause resolution and corrective-action plans.
• Ensure MSP delivery is standardized and consistent across all sites and newly acquired operating companies.
• Operating-Company Onboarding and Platform Integration (M&A)
• Own IT integration for newly acquired operating companies: current-state assessment, cutover planning, and migration onto the Company's standard platform (identity, email, network, endpoints, and business systems), directing the MSP as the delivery resource.
• Develop a repeatable IT integration playbook with Day-1 / Day-30 / Day-90 checklists to accelerate onboarding and reduce integration risk.
• Consolidate and standardize disparate legacy domains, email tenants, applications, and toolsets onto common platforms; retire redundant infrastructure and licenses.
• Standardize identity and access management (single sign-on, multi-factor authentication, role-based access) across every operating company.
• Partner with corporate development, finance, and operating-company leadership on IT diligence input, integration timelines, and transition-services-agreement (TSA) exit.
• Cybersecurity, Risk, and Fraud Prevention
• Own the enterprise cybersecurity program and ensure appropriate, consistent controls across all operating companies, whether delivered internally or through the MSP.
• Direct email security and anti-phishing controls; run continuous phishing simulations and mandatory security-awareness training for all employees.
• Prevent payment fraud: implement controls against business email compromise (BEC), wire / ACH fraud, and vendor or banking-detail change fraud, working with finance and accounts payable on verification, call-back, and dual-control procedures.
• Ensure endpoint detection and response (EDR), multi-factor authentication, patch management, least-privilege access, and secure backup and disaster recovery are in place, and validate that the MSP is delivering them.
• Establish incident-response and business-continuity plans; run tabletop exercises;…