Help Desk Technician - Onsite
Listed on 2026-10-17
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IT/Tech
IT Support, HelpDesk/Support
Highland Ventures Is a Family-owned National Venture Management Company Focused On Strategically Developing And Operating Businesses Centered Around Our Real Estate. Our Businesses Include
- Hoogland Restaurant Group:
The largest franchisee of Marco's Pizza with 130+ locations. - Legacy Commercial Property:
Own and manage over 700 commercial properties. - Highland Pure Water & Ice: 24/7 kiosks with over 70 locations in 10+ states.
- Intune Physical Therapy: A physical therapy brand currently being built from the ground up.
Location: Brentwood, TN
Date: June 2026
Job Description About Highland VenturesHighland Ventures Is a Family-owned National Venture Management Company Focused On Strategically Developing And Operating Businesses Centered Around Our Real Estate. Our Businesses Include
- Hoogland Restaurant Group:
The largest franchisee of Marco's Pizza with 130+ locations. - Legacy Commercial Property:
Own and manage over 700 commercial properties. - Highland Pure Water & Ice: 24/7 kiosks with over 70 locations in 10+ states.
- Intune Physical Therapy: A physical therapy brand currently being built from the ground up.
The Help Desk Technician plays a critical role in maintaining system reliability and ensuring our internal teams across Highland Ventures’ portfolio companies receive timely, professional technical support. This position requires a balance of technical expertise, strong communication skills, and a client-focused approach. The ideal candidate will demonstrate solid problem-solving abilities, excellent customer service, and a commitment to delivering quality technical solutions.
This is a generalist role on a small, lean IT team. You will handle the full mix of work that comes through our ticketing system, from process-driven restaurant tasks to desktop troubleshooting at our physical therapy clinics to user access provisioning across the company, and you will have direct relationships with the people you support and visible ownership of the tickets you handle.
PrimaryResponsibilities
- Serve as the first point of contact for users seeking technical assistance via phone, email, ticketing system, or remote session
- Diagnose and resolve technical problems using diagnostic tools and systematic troubleshooting approaches
- Communicate technical solutions clearly and effectively, adjusting complexity based on the user’s technical knowledge
- Provision and manage user access: account creation, permissions changes, role transitions, and terminations across the company’s business lines
- Support restaurant operations, including menu changes, order management system tickets, and point-of-sale equipment issues at our HRG Pizza locations
- Provide front-line network and connectivity support:
Meraki diagnostics, ISP coordination, Wi-Fi and printer issues at remote sites - Administer Microsoft 365 accounts, mailboxes, and shared resources, with basic Exchange, Teams, and SharePoint support
- Support healthcare clinic workstations for Intune Physical Therapy, handling patient data with appropriate attention to security and HIPAA requirements
- Escalate complex issues to appropriate technical teams while maintaining clear communication with users throughout resolution
- Document solutions and troubleshooting steps in the knowledge base to improve self-service options and team efficiency
- Maintain current technical knowledge through ongoing learning and professional development
- Support users across multiple Highland Ventures companies including Legacy Commercial Property, Hoogland Restaurant Group, Intune Physical Therapy, and Highland Pure Water
- Contribute to project work as capacity permits: onboarding new locations, hardware refresh projects, and rollouts of new tools
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