Fulfillment Manager

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Location:

Brentwood, TN (On-site)

Monogram Health is seeking a highly organized, proactive Fulfillment Manager to oversee all day-to-day fulfillment operations. This role is responsible for ensuring timely, accurate, and cost-effective picking, packing, and shipping of supplies and equipment across all Monogram locations. You will lead a small but growing team, manage third-party logistics partners, oversee on-site inventory, and own our outbound shipping and receiving processes.

• Directly manage shipping/receiving staff and fulfillment associates.
• Train, develop, and coach team members to meet KPIs and support their growth.
• Create a strong culture of accountability, efficiency, and continuous improvement.
• Act as Monogram’s primary logistics lead—manage shipping accounts, rate structures, service issues, and performance metrics.
• Analyze fulfillment data to identify trends, inefficiencies, or cost-saving opportunities.
• Recommend and implement improvements to systems and tools that support logistics and inventory visibility.
• Lead all fulfillment activities including pick/pack/ship processes for clinical and non-clinical materials.
• Ensure accurate and timely outbound shipments to field teams, clinics, and corporate offices.
• Develop and optimize SOPs and workflows to improve order accuracy, speed, and cost-efficiency.
• Own vendor relationships and daily operations with Fed Ex, UPS, and other shipping partners.
• Oversee inbound receiving processes and ensure proper reconciliation of goods received.
• Maintain accurate on-site inventory records and coordinate with Procurement and Facilities to ensure appropriate stock levels.
• Lead physical inventory counts and cycle count programs; investigate and resolve discrepancies.

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of experience in fulfillment, logistics, or warehouse operations, with at least 2 years in a supervisory or managerial role.
• Demonstrated understanding of shipping platforms (e.g., Fed Ex Ship Manager, UPS World Ship).
• Proven experience managing inventory and executing fulfillment workflows in a growing organization.
• Working knowledge of basic inventory or order management tools.
• Evidence of organizational skills with attention to detail and urgency.
• People leadership and communication skills.

• Comprehensive benefits: medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, health and flexible spending accounts.
• Competitive compensation, 401(k) with employer match, and financial wellness resources.
• Paid holidays, flexible vacation time/PSSL, and paid parental leave.
• Work‑life assistance resources, physical wellness perks, mental health support, employee referral program, and Benefit Hub for employee discounts.

Monogram Health is a leading multispecialty provider of in‑home, evidence‑based care for the most complex of patients who have multiple chronic conditions. The organization takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present—such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines—including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care—to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; and assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. The organization is available 24 hours a day, 7 days a week, and on holidays to support and treat patients in their homes.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health‑care continuum.