Service Provider Relationship Manager

Location

Nashville, TN - Onsite

Blu Wave is the Business Builders’ Network for Private Equity-grade service provider needs. Our invitation-only ecosystem comprises best-in-class specialized consultancies, senior advisors and board members, independent consultants, and interim executives. By blending AI, technology, and data with concierge-like consultative support, Blu Wave expertly connects businesses with proven providers for due diligence, value creation, and prep for sale initiatives. Our innovative platform ensures that our clients have access to the resources they need to thrive in today's competitive landscape.

The Service Provider Coverage Manager owns and is accountable for the curation and maintenance of Blu Wave's Service Provider Group Network and the management of relationships with Groups within the Blu Wave Network. This role serves as the primary Blu Wave point of contact for Service Provider Groups regarding the end-to-end Blu Wave process and experience and also serves as the primary Service Provider point of contact on behalf of Blu Wave.

The ideal candidate is a natural relationship builder who believes in teamwork, takes pride in quality outcomes, and brings curiosity and sound judgment to daily work. The ideal candidate must be highly organized, process-oriented, and comfortable operating with moderate direction while exercising autonomy in execution. The ideal candidate must combine strong research and analytical skills with exceptional written and verbal communication and be adept at evaluating professional service providers against Blu Wave’s rigorous criteria as well as client business needs.

Familiarity with tools such as Microsoft Office, Linked In, Salesforce, and LLM-based applications is important, as is flexibility to take on evolving responsibilities within a collaborative, high-growth startup. This role is well-suited for someone with ~5–7 years of relevant experience who is service-centric, self‑motivated, and excited to contribute to a shared mission—ideally based in Nashville or open to relocating.

• Leverage Blu Wave data and market trends to strategically and proactively identify and execute on Service Provider Group Onboarding needs, with limited direction required
• Serve as primary Blu Wave point of contact and process/experience expert for Service Provider Groups, sharing best practices, thought leadership, industry trends, etc.
• Manage and support execution of Service Provider Group Onboarding based on Blu Wave Network needs
• Coordinate and conduct Onboarding Calls with Service Provider Groups, securing and processing all necessary information in Blu Wave's systems
• Secure and process necessary Agreements between Blu Wave and Service Provider Groups
• Own and continuously improve the Blu Wave Service Provider experience
• Maintain and continue to grow relationships with existing Service Providers in the Blu Wave network – including, but not limited to providing process and subject matter expertise to improve Service Provider performance
• Coordinate and facilitate regular training sessions between Blu Wave team members and Service Providers
• Support the Head of Research & Operations with special projects involving Blu Wave’s Service Provider network as needed

• 4-year undergraduate degree from an accredited college or university
• ~5–7 years of relevant experience in BD and/or Partnership-oriented roles within highly professional service-based fields
• Exceptional professional communication skills (both written and verbal)
• A natural ability to conduct thorough research, use existing, and form new professional networks and build rapport quickly over phone & email
• High self‑motivation, ownership, and ability to work autonomously with minimal direction
• Excellent analytical problem‑solving skills – brings a resourceful, solution-oriented, gritty mindset to problem‑solving
• A process orientation with exceptional attention to detail, organization, time‑management/prioritization skills
• A team-first mindset and willingness to support others
• Natural curiosity and eagerness to learn more
• Sound judgement with…