VP Implementations - Payables

Vice President of Full AP Implementations

The Vice President of Full AP Implementations is responsible for planning, directing, and coordinating the process, workflows, and practices of Implementation Services and Technical Implementation. Main responsibilities include developing practices and policies, managing new customer relationships, timelines, handoffs, and practices, and planning the use of technology, resources, and talent. This position will also directly influence all areas that affect new customer success.

The role ensures smooth and successful implementation and customer success and adoption. This role reports to the Senior Vice President of Operations. Domestic US travel might be required.

As the Vice President of Full AP Implementations, you will be expected to work in our Brentwood office 3 days per week. CORPAY will set you up for success by providing :

• Company-issued equipment
• Assigned workspace in our Brentwood office
• Formal, hands‑on training

• Lead the Implementation Services and Technical Implementation groups; create operating standards, practices, strategies, and objectives that are responsive and adaptable to evolving business needs.
• Lead, manage, and mentor senior directors (Implementation and Technical Implementation) to maximize their individual potential and professional growth as well as ability to function as effective leaders of their teams.
• Formulate and implement long and short‑range plans, policies, and programs within corporate guidelines to support innovation, speed, scale, productivity, and excellent customer onboarding and adoption.
• Oversee customer handoff, partnerships, and synergies in all areas that affect customer success (including Technical Support configuration and training, Customer Success and Relationship Management). Drive better customer experience with a cohesive strategy, area actions, handoffs, and collaborative approach to best customer results.
• Benchmark, analyze, report, and make recommendations for the growth of Nvoicepay's customer success operations, services, and systems.
• Direct or coordinate financial or budget activities, maximize investment, increase efficiency, and drive innovation for scaling quickly.
• Review financial statements, sales or activity reports, team metrics, and other performance data to measure goal achievement or to identify areas needing program improvement.
• Partner with the Engineering Department to drive enhancements to new customer experience and by suggesting solutions, updates, and fixes; partner with Sales to ensure messaging and handoffs; and partner with Operations to ensure ongoing positive customer experience.
• Build excellent working relationships with all key business leaders, colleagues, and broader team.

• Leadership Ability to effectively engage, influence, and motivate a team through positive example, development, and communication. The ability to delegate responsibility and work to others, and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate team, and address performance problems.
• Business Acumen and Strategy Applicable understanding of how business goals and objectives are achieved. Use of sound business judgement in making recommendations and decisions. Ability to predict outcomes from both customer and competitive perspectives.
• Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Adjusting actions in relation to others' actions. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  
  Detail oriented, analytical and excellent organization skills.
• People Resources and Staff Development Deep knowledge (and effective use of) principles and procedures for recruitment, selection, training, compensation and benefits, employment relations and…