Assistant Store Manager - Merchandising

Sr. Recruiter - Retail & Asset Protection | Bilingual

Position

Purpose:

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.

Key Responsibilities:

• 15% – Customer Experience – Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• 10% – Operations Management – Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
• 10% – Safety – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• 15% – Sales and Productivity – Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
• 50% – Training and Preparing for Assistant Manager Position – Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
  
  Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.

Direct Manager/Direct Reports:

• This Position typically reports to the Store Manager
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8‑20 pounds).

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of

Work Experience:

• 1

Preferred Years of

Work Experience:

• 3
• 3

Preferred Leadership

Experience:

• 3

Certifications:

• None
• Action Oriented
• Customer Focus
• Drives Results

Mid‑Senior level

Full‑time

Customer Service, Sales, and Management

Retail

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Disability insurance
• Paid paternity leave
• Paid maternity leave