Health & Benefits Consultant

Overview

Discover a world of endless possibilities at Gallagher Benefit Services, where you ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you!

So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Health & Benefits Consultant is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high complexity. This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG s value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

The primary areas of focus are:

• Supporting the business priorities of Branch Managers, Production team members, and the client service function
• Independently managing accounts of increasing complexity
• Growing revenue by counseling clients on additional business opportunities via cross-selling and up-selling
• Driving Client Service Cycle
• Delivering high quality client service consistent with AJG standards and practices
• Achieving operational productivity and performance metrics
• Growing and profitably managing an assigned group of client accounts
• Building relationships with existing clients through exceptional ongoing customer care
• Seeking referrals from current client base to solicit new business prospects
• Securing existing business and actively driving the sale of additional services
• Acting as a strategic relationship manager and client liaison
• Providing oversight in the sale of products/services to prospects and existing accounts
• Offering training, development, and supervision to lower-level staff where appropriate

Required: Bachelor s degree with 7+ years of client service and/or claims management experience. Must hold appropriate licensing as required and be able to travel up to 50% of the time. Proficiency in Microsoft Office and in using technology to maximize productivity and quality. Previous experience in managing client relationships essential. Must possess strong written and verbal communication skills.

Preferred: Insurance knowledge. Employee Benefits experience preferred, as well as solid financial acumen

Behaviors: Willingness to go the "Extra Mile" to achieve results for the client, the Branch and Gallagher. Ability to develop professional relationships with internal and external stakeholders. Demonstrates composure, stamina and resilience under pressure. Ability to work collaboratively within a team as well as independently.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, with option to top-up to 10x
• Income protection, covering up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with access to over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on shopping
• Emergency back-up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it s embedded into…