Admissions Coordinator

** Admissions Coordinator** – UHS University Health Services

UHS is expanding its national call center and is hiring experienced Admissions Coordinators for a full‑time, regional office in Brentwood, TN. The role involves handling inbound inquiries from prospective patients seeking addiction and mental health treatment, converting calls into admissions, and maintaining accurate documentation in MS4.

• Answer phone calls, emails, chats and texts from prospective patients, referral accounts, mobile assessors and business development representatives in a timely and professional manner.
• Accurately record all patient interactions and related information in MS4.
• Provide reports, review documentation, and assist with calls, emails, chats and texts as a backup when required.
• Follow up with patients as needed or per manager requests.
• Identify outpatient leads and refer them to the appropriate team member for qualification.
• Deliver exceptional service in a supportive team environment.

• Competitive compensation and generous paid time off.
• Excellent medical, dental, vision and prescription drug plans.
• 401(k) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Career development opportunities within UHS and its subsidiaries.

• High school graduate or equivalent.
• 6 months to 1 year of transaction/relationship sales experience preferred.
• Genuine empathy for individuals facing mental health and addiction challenges.
• Excellent listening skills and ability to interpret verbal and non‑verbal cues.
• Consistently demonstrates stability and professionalism in assisting patients.
• Possesses basic knowledge of psychiatric and addiction treatment and administration.
• Strong judgment and common sense in executing written or oral instructions.
• Proficient in Microsoft Windows, Office, and some CRM systems.

Tuesday through Saturday (Sunday and Monday off); 2:00 pm – 10:30 pm.

UHS is one of the nation’s largest healthcare providers with a diversified portfolio of hospitals, behavioral health facilities, outpatient clinics and a physician network. UHS is recognized as a Fortune 500 company and a leader in evidence‑based, integrated treatment for co‑occurring mental health and substance use disorders.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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