Regional Manager FTC

Position: Regional Manager FTC)
Regional Manager - Italy (6 month FTC)

(Ideally located in North East - Bergamo, Brescia, Cremona, Veneto)

We are seeking a recent graduate who has gained hands‑on experience as a Store Manager or Shift Supervisor during their studies—ideally within the restaurant or retail sector. This is an excellent opportunity to step into a field sales role with a globally recognised sushi brand.

What you'll do:

Guarantee performance delivery of individual points of sale in your region

Coach and support your region of franchise partners to operate in the most cost‑efficient way possible and to deliver maximum profitability for their business

Implement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region

Ensure information is clearly communicated between Kelly Deli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality

Ensuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions

Being the key contact for the retailer at local and regional level

Responsible for the renewal of existing contracts with the retailer

Be a source of information on new retail concepts, developments in the retail sector and competitors

Driving Performance

To drive sales revenues by detailed management of all kiosk KPIs to include:

L4L performance metrics – total revenue

Range / variety analysis and implementation of correct product mix

Waste management to maximize product availability

Track TOP 20 best sellers availability

Average transactional value

Marketing campaign participation results >90%

Check the quality of product (Visual and Weight)

Check the respect of the recipes (Weight) to control COGS

Ensure that the tasting in place twice a day

Control the hygiene basics rules during your visit

Control that all the partner team is wearing Uniform, gloves and Kmask

Ensure Partners utilise production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demand

Establish proactive sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all other times

Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis

Organise internal sales competitions to increase partner engagement of sales measurement and activities

Ensure all Franchise partners have completed sales and customer experience and tasting training on the e‑learning platform

Retail Relationship Management

General business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues)

Conduct one or two retailer business reviews per year per retailer

Be the Sushi Daily brand representative at the local level with retailer

Communicating important updates, performance success and marketing plans etc.

Work closely with our retailers to ensure and protect brand consistency at all levels

Franchise Partner Relationship Management

Ensure you visit each of your franchise partners once a month

Each visit is recorded in GEMBA

Gain the trust of our franchisees and do your utmost to ensure they’re job satisfaction

Spend time on your visits coaching our franchise partners on how best to optimise their business and help them create action plans to impact their business performance

Conduct a business review with your franchise partners twice a year and a follow up action plan

Assure the respect of the global contract agreement at the local level

Meaningful introductions of new partners into retail management to ensure relationships get off to a strong start

Make sure training around store regulation has been followed with success

Be involved in creating clear and defined documentation on processes and kiosk operations to ensure smooth transition of kiosk take overs by new partners

Brand Excellence

Carry out monthly store visits to your franchise partners

Coach partners on corrective actions where quality may have slipped, make sure they understand the reasons behind this

Check marketing campaigns are being deployed correctly across your region’s kiosks to achieve a participation rate of 90% for your region

Make sure that our global company standards of performance are followed and implemented

Ensure your franchise partners have completed the Compliance and product and standards e‑learning modules

(This is a summary of the typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties that may be required in this role).

Benefits

Sushi Allowance

Wellbeing Allowance

Birthday off

25 days annual leave (with national holidays on top)

Late starts & early finish X6 of each

Health Insurance

Care allowance

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