Assistant Store Manager

Overview

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply.

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours (lunch, late afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring, and ensuring training is up to date.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure qualified selections.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and per procedure.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds with the correct payment methods, and stage returned merchandise appropriately.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure compliance with company policies, including adherence to posted work schedules, obtaining approvals for changes/deviations, and accurate timekeeping.
• Perform all store opening/closing duties, end-of-day procedures, money/deposits verification, bank deposits as needed, and secure the building and deliveries.
• Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Note: The original text lists required and desired qualifications. The following consolidates them in plain language below.

Required:

Sales Specialist Training, Assistant Manager Certification and RSS Certification. Desired:
Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call , ext. 68901, and provide your requested accommodation and position details.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Industries
• Retail