Pharmacy Customer Service Associate

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities. This role will remain open until filled.

$16.00/hr - $18.00/hr

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Provides customers with courteous, friendly, fast, and efficient service; recommends items for sale; registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised; takes inventory; checks in and prices merchandise as required or as directed by store manager or communicated by shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, including utilizing pharmacy systems to enter patient and drug information; ensures information is entered correctly; fills prescriptions by retrieving, counting and pouring pharmaceutical drugs; verifies medicine is correct; and checks for possible interactions.
• Reports prescription errors immediately to pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third party program prescription services in a timely and efficient manner.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed.
• Assists with separation of food items and product placement as specified by policies/procedures; conducts stock rotation using the first in, first out method.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities; monitors orders in Picture Care Plus, picks items, delivers orders to customers as they arrive at store.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling (counting, measuring, weighing).
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

• Earns and maintains PTCB certification through the designated training program and/or state required certification/registration.
• Attends training and completes required PPLs; acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.