Retail Wireless Consultant - Part-Time

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T‑Mobile brand to life. They live and breathe T‑Mobile, acting as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast‑paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

They immerse themselves in meaningful connections with our customers and build new, deepen existing relationships that are unmatched across the wireless industry. They are experts in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience and quality of sale metrics.

• Serving and selling to customers while providing a best‑in‑class customer experience and building loyalty
• Consistently leveraging digital tools in interactions and onboarding
• Completing training on the T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T‑Mobile employees across channels, including business and customer service

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred

• Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building – Desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $19.00
Annualized Incentive Target: $6,552
Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually – paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile’s amazing benefits, check out

Never stop growing! As part of the T‑Mobile team, you know the Un‑Carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it.

You’re unstoppable!

T‑Mobi…