Entry Level Customer Experience Analyst - Brewton

Provalus is actively hiring entry-level and experienced Customer Service Analysts to start immediately in support data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.

All positions are full‑time with set schedules, professional training and development, and opportunity for career advancement. Start your career today!

• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

• Ability to work onsite at the Provalus Brewton AL office. No remote positions available at this time.
• Excellent communication skills, including verbal and written communication.
• Ability to work with others in a team environment
• Good computer and multi-tasking skills.
• Competency in related computer applications.
• Ability to react effectively and calmly in stressful situations.

Launch your career in technology and be a part of the our mission to provide corporations outsourced services such as; helpdesk, quality assurance, cybersecurity and network security right here from in the U.S. No experience required!