CX Analyst

Provalus is actively hiring an Experienced Customer Service Analyst to start on-site at our Brewton location. Start working right away with on-the-job training provided and accelerated career advancement opportunities.

All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today!

Shift: Tuesday-Saturday 11am-8pm CST

• Research required information using available internal and external resources.
• Identify risk exposure/fraud activity and recommend restorative action to customer
• Collect evidence and related documentation via available systems and methods
• Handle and resolve customer complaints related to account issues.
• Research public record databases to:
  Identify, analyze, and verify information related to investigations.
• Conduct validation reviews and resolve discrepancies.
• Identify and escalate priority issues to higher-level management.
• Complete call notes and reports, updating customer records in the CRM system.
• Record details of inquiries, complaints, and customer interactions.
• Collect evidence and documentation using available tools and systems.
• Perform additional duties as assigned.

• Must be able to work
  onsite
  at the Brewton, AL office (remote work is not available).
• Excellent communication skills (both verbal and written).
• Ability to collaborate in a team-oriented environment.
• Strong computer literacy and multi-tasking capabilities.
• Proficiency in CRM systems and related software applications.
• Ability to remain calm and effective in high-pressure situations.

Full-time

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

• Brewton, AL 36426 (Required)