Manager, O2O Content Distribution; Temp-Hybrid

“People don’t choose their careers; they are engulfed by them.”

The Manager, O2C Content Distribution is responsible for end-to-end billing and cash application for assigned Content Distribution accounts, as well as day-to-day account management for those customers. This role manages cash activity, supports accurate cash forecasting and month-end processes, and coordinates resolution of customer and operational issues. Reporting to the Director, Global Order to Cash, the Manager helps ensure accurate, timely, and well-controlled service for Content Distribution customers.

This is a hybrid role requiring 3 days onsite (Tuesday, Wednesday, Thursday).

• Manage end-to-end billing and cash application for assigned Content Distribution accounts, ensuring transactions are accurate, complete, supported, and processed timely.
• Review billing inputs, customer terms, and supporting documentation; coordinate corrections with commercial, finance, and operations partners before invoices are issued.
• Manage day-to-day account relationships for assigned Content Distribution customers, responding to inquiries and coordinating resolution of billing and payment matters.
• Monitor incoming receipts and open items, ensure payments are applied to the correct customer invoices, and drive resolution of unapplied or unidentified cash.
• Coordinate processing, priorities, and issue resolution with the Director, Global Order to Cash, O2C colleagues, and applicable shared service teams.
• Lead and supervise where identified, the day-to-day work performed by assigned analysts and outsourced/onshore/offshore O2C resources; establish clear ownership, priorities, handoffs, and quality expectations.

• Ensure billing and cash application activities follow customer agreements, established procedures, and Versant revenue recognition and accounting policies.
• Maintain accurate account records and clear supporting documentation for invoices, receipts, adjustments, and customer communications.
• Reconcile account activity and cash application records to supporting system, bank, or lockbox information; research and resolve reconciling items.
• Complete assigned month-end activities and provide timely support for SOX controls, reviews, and audit requests; promptly elevate exceptions or control concerns.

• Prepare and maintain cash forecasts for assigned accounts, incorporating expected receipts, timing changes, and material collection or processing risks.
• Monitor account performance, including billing accuracy, open receivables, unapplied cash, and processing timeliness; provide clear updates on significant issues.
• Analyze recurring billing, cash application, or customer issues and recommend practical actions to improve accuracy, resolution time, and customer experience.
• Support process improvements and automation by documenting current-state issues, participating in testing, and helping implement agreed changes.
• Support TSA- transitions to company’s standalone models where required.

• Serve as the primary day-to-day operational contact for assigned Content Distribution customers and build productive relationships with their finance contacts.
• Partner with Commercial, Controllership, Treasury, and other internal teams to resolve account matters and support reliable cash management.
• Coordinate customer onboarding and account changes with the appropriate customer master data, credit, commercial, and billing teams.
• Promote accountability and service excellence by maintaining current process documentation, sharing knowledge, and following issues through to resolution.

• Bachelor’s degree in Accounting, Finance, Business, or a…