Customer Service Rep

Customer Service Representative

Farmingdale, NJ $21/hr Full-time | On-site

We're looking for a detail-oriented, customer-focused professional to support daily operations, coordinate product deliveries, and provide excellent service to customers and sales representatives. This role involves high-volume outbound calling, order entry, scheduling, and general office support.

Key Responsibilities

• Make 70-100 outbound calls daily to schedule product deliveries to Lowe's and Home Depot
• Assist customers with product questions, ordering, tracking, complaints, and problem resolution
• Enter orders into the system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Retrieve information needed by the credit department
• Issue credits or debits accurately when needed
• Answer incoming calls
• Take sales orders from sales reps and customers via phone and email
• Assist walk-in counter customers
• Receive cash payments and process credit card/check approvals
• Categorize, file, and maintain ship ticket copies for audit purposes
• Maintain all customer records
• Perform additional duties as assigned

Required

Skills & Qualifications

• High school diploma or equivalent
• Strong attention to detail
• Comfortable with basic math
• Proficient in Microsoft Office
• Strong organizational and problem-solving abilities
• Experience with a multi-line phone system
• Pleasant phone demeanor
• Ability to multitask effectively

IND8