Retail Branch Manager

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Officer, VP Exempt Brick Branch, Brick, NJ, US

3 days ago Requisition

Salary Range: $80,000.00 To $ Annually

$80,000.00 - $ annually

• Compensation: market competitive salaries and annual merit increase and bonus program.
• Perks: 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities & monthly engagement events.
• Differentiators:
  Tuition Reimbursement, Student Loan Repayment, Calm Health app, & pet benefits.

• Provide exceptional client service building rapport and relationships by adhering to the CARE model of client service and using a needs-based solutions approach.
• Create effective strategies for meeting organizational goals and motivate and drive the entire Branch Team to meet/exceed performance goals.
• Possess strong management skills including conducting Branch strategy sessions; one on one sales coaching; identifying prospects and building new business through new relationships and expanding existing relationships, branch marketing efforts and on-site participation.
• Direct, control, and manage the staff of a full-service retail branch. Includes selection, training, performance management and personal development.
• Partner with Branch staff, Commercial Lending, Cash Management and Senior Management to call on businesses and develop relationships.
• Maintain positive relationships and provide quality leadership, encouragement and guidance to all branch personnel and ensure staff are aware of the strategic focus of the Bank.
• Assist and educate prospective borrowers with the completion of loan applications.
• Act as main point of contact during loan underwriting process and through loan closing.
• Actively participate in community events and networking/civic organizations to increase the Bank’s visibility and to enhance new and existing business opportunities to include leadership roles such as Board membership/Leadership and Committee leadership.
• Identify and perform CRA related activities.
• Responsible for branch security and its controls.
• Responsible for supervising building maintenance (including any free-standing drive-in or ATM kiosk as may be applicable).
• Coordinate and oversee Retail Assistant Branch Manager, Universal Banker Supervisor, Universal Banker, and Teller training.
• Initiate and verify wire transfers.
• Ensure all Bank policies and procedures are adhered to by all staff.
• Maintain a Satisfactory Branch Operations Audit
• Take commercial loan applications, gather all necessary documents for underwriting, act as main point of contact during loan underwriting process and close commercial loans.
• Other duties may be performed, both major and minor and specific activities may change from time to time.

• Exceptional client service expert with a proven ability to de-escalate and resolve complex issues.
• Proven ability to drive branch growth and cultivate new business opportunities.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Demonstrated ability to succeed in a sales environment, meet/exceed performance goals.
• Proven ability to lead, motivate, and mentor team members to achieve success.
• Extensive knowledge of branch operations, banking products and services, and banking regulations.
• Proficient in banking software and teller systems, with the ability to quickly master new technology to support front-line operations.
• Collaborates effectively across all business lines including senior leadership
• Excellent written and verbal communication skills.
• Ability to maintain and report on confidential information in an…