Commercial Support Administrator

Working hours are Monday - Friday 8am-5pm (42.5 hours per week) If you're in the trade or have ever tackled a home improvement project, you've probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few.

Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us? Reporting to the Head of Commercial Support, you will play a critical role in administering rebate and contract support processes including setup, claims and collections ensuring that attention to detail is exceptional at all times.

Working in one of our Central Support Functions, you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done.

• Manage rebate processes, including calculating, reconciling, and processing rebate claims, ensuring accuracy and compliance with agreed commercial terms
• Maintain and manage customer terms, setting up and updating agreements while working closely with the pricing team, branches and area directors
• Maintain and manage contract support by setting up support agreements and raising all associated claims in a timely and accurate manner
• Review and action overnight system reports, ensuring any issues or required follow-up is addressed promptly
• Ensure all data, calculations and claims are accurate, with a strong focus on attention to detail and compliance
• IT literacy with a strong understanding of Excel
• Good communication skills
• Ability to work well in a team and by yourself
• Being able to manage your own time
• Excellent attention to detail, with a high level of accuracy in data handling and claims processing
• Strong organisational skills, with the ability to manage multiple tasks and meet deadlines
• Good problem‑solving skills and the ability to resolve discrepancies efficiently
• At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers
• We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road, or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
• Competitive rates of pay
• 24 days annual leave in addition to recognised public and bank holidays
• Company attendance and performance bonuses
• Company pension scheme - in line with auto enrolment
• Death in Service
• Career progression and personal development opportunities
• Being part of a "team" as opposed to just being a number
• Staff discounts on items purchased from any of our nationwide branches