Business Support Administrator

Job Title

Business Support Administrator

Permanent, full time

Bridgend, Wales

Operations sits at the heart of the organisation, ensuring the smooth running of all business processes—from policy administration and claims handling to data, technology and delivery. This role sits within the International Delivery Centre, a high‑performing team that values growth, agility and the opportunity to shape the future of specialist insurance.

To assist and participate in the day‑to‑day operations of the Business Support team by inputting and processing policy underwriting data. This role offers an excellent step into the insurance industry for candidates at the start of their careers or those wishing to build on previous office/administration experience.

• Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards.
• Identify and prioritise high‑priority work correctly.
• Liaise with Underwriters, Underwriting Assistants and other internal/external colleagues in a professional and courteous manner, always seeking to resolve queries professionally.
• Attend and actively participate in meetings both locally and at other UK offices, as reasonably required.

• Microsoft Office proficiency, particularly Excel.
• Excellent communication skills, both written and verbal.
• A willingness to work both as part of a team and on own initiative as required.
• Demonstrate attention to detail to ensure accurate documentation is maintained.
• Prepared to study towards relevant insurance qualifications.

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organisation experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.